Common questions
I am not receiving the OTP. What should I do?
Confirm that the mobile number is correct, wait for the resend timer, check your signal, and request a new OTP if the previous one expired or never arrived. Never share an OTP with anyone claiming to be support.
Why are nearby shops or businesses not showing?
Location access is required for nearby discovery. Enable location permission and device location services, then refresh the screen. Businesses must also be active, subscribed where required, and have available products to appear.
Why is a product missing from a business catalogue?
Products with zero stock or products marked unavailable by the business are hidden from riders. They can reappear automatically after the business restocks or makes them available again.
How do I safely show the catalogue to a shopkeeper?
The catalogue should open in Customer Mode, which hides wholesale cost and rider profit. Rider Mode requires secure device authentication before confidential pricing becomes visible.
Do I need to wait for “Ready for Pickup”?
No. After a business accepts an order, you may travel to the business. Verify the products before confirming pickup, then deliver them to the selected retail shop.
When are my earnings counted?
Earnings are based on completed orders. Rejected or cancelled orders do not contribute to earnings. After successful delivery/completion, the platform updates the order profit and performance statistics.
What happens when my free trial or subscription expires?
Operational access may be restricted until an active subscription is restored. Your account and historical records remain subject to the platform's retention policy.
When does the referral feature unlock?
The referral program is intended to unlock after your first paid subscription. Qualified referrals can extend subscription access according to the referral rules shown in the app.
How can I request account deletion or a privacy change?
Open Profile → Help Center and submit a clear request, or use the official support email on this page. Do not send passwords, OTPs, or device unlock credentials.