01
Request account deletion
The recommended route is Sales Rider app → Profile → Help Center. You may also contact the official support address shown below.
Identify the accountProvide your registered mobile number and Rider ID if available. Do not send your password or OTP.
Make a clear requestState that you want your Sales Rider account and eligible associated personal data deleted.
Complete verificationWe may ask for reasonable verification to protect your account from unauthorized deletion requests.
02
Before you request deletion
Account deletion is intended to be permanent. You may lose access to your profile, verification status, shop favorites, order history in the app, earnings dashboards, referral information, and subscription access connected to the deleted account.
If you only need to change your mobile number, profile details, password, or a privacy setting, contact support first instead of deleting the entire account.
03
What we will delete or anonymize
After a verified request, we will delete or anonymize account-linked information we control that is no longer reasonably needed. Depending on the account, this may include:
- rider profile and contact information;
- eligible KYC/identity documents and verification materials;
- saved account preferences and favorites;
- device/session information tied only to the active account;
- support data that is no longer required; and
- other personal information directly linked to the rider account where deletion is appropriate.
04
Information that may be retained
Some information may need to be retained or de-identified where reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, accounting/payment records, or the integrity of completed transactions.
- Completed order records may retain non-editable transactional details.
- Subscription/payment references may be retained for financial and audit purposes.
- Shop records contributed to the shared Sales Rider ecosystem may be retained without an active link to your deleted profile where appropriate.
- Limited information may remain temporarily in routine backups until those backups are overwritten or expire.
05
What happens next
We review the request, verify the account if necessary, and process eligible deletion. Once completed, we may send confirmation through the support channel used for the request. If the account is deleted, you should expect to lose access to it and its operational features.
