01
Scope
This policy applies to the Sales Rider mobile application and related support interactions. The app is designed for independent sales riders who discover nearby retail shops and businesses, present product catalogues, create orders, collect products, deliver them, and track completed-order earnings.
Offline transactions. Sales Rider coordinates orders and operational records. Payments for product sales between riders, businesses, and retail shops are handled outside the platform unless a future feature expressly states otherwise.
02
Information we process
Account & contact dataRegistered mobile number, account credentials, profile details, optional email, Rider ID, and account status.
Identity & KYC dataFull name, father's name, gender, date of birth, CNIC number, CNIC images, selfie, verification status, and related review information.
Location & address dataArea, residential address, current location when location features are used, and coordinates needed for nearby shops, businesses, and navigation.
Shop & customer recordsRetail shop details you view or submit, such as shop name, category, owner/contact information, address, map location, favorites, visit context, and notes where enabled.
Orders & earningsSelected business and shop, products, quantities, prices, order status, timestamps, order history, and profit/earnings derived from completed orders.
Subscription & referral dataTrial/subscription status, payment references and history, renewal information, referral code, referral relationships, and earned subscription extensions.
Support communicationsMessages, screenshots, device details, and other information you choose to provide when requesting help.
Technical informationApp version, device/OS information, crash or diagnostic data, basic network metadata, security events, and similar operational information.
03
Device permissions
The app may request permissions only when needed for a feature you choose to use.
- Location: to discover nearby shops and businesses, calculate distance, preserve selected customer context, and open navigation.
- Camera / Photos: to capture or upload profile photos, CNIC images, selfies, or shop photos where those features are available.
- Notifications: to deliver order, account, subscription, and platform updates.
- Biometric or device authentication: Rider Mode may use your device's fingerprint, PIN, or pattern to protect confidential pricing. Your biometric template is controlled by the device operating system; the app should not receive or store the fingerprint template itself.
You can manage permissions through your device settings. Disabling a required permission may prevent the related feature from working.
04
How information is used
- Create, verify, secure, and maintain your rider account.
- Support KYC, account approval, fraud prevention, and platform integrity.
- Show location-relevant retail shops, registered businesses, and product catalogues.
- Create, route, synchronize, and preserve order records.
- Protect wholesale pricing through Customer Mode and authenticated Rider Mode.
- Calculate completed-order earnings and performance statistics.
- Manage trials, subscriptions, payments, and referral eligibility.
- Send operational notifications and respond to support or privacy requests.
- Debug, secure, maintain, and improve the app.
- Comply with applicable legal obligations and enforce platform policies.
05
Service providers & sharing
Information may be processed by service providers that help operate the app, such as cloud hosting, authentication, OTP delivery, maps/location services, notifications, analytics, crash reporting, customer support, and subscription payment processing. They should receive only the information reasonably required to perform their services under their own terms and privacy commitments.
Order-related information is also shared with the relevant registered business where necessary to fulfil the order. We may disclose information when reasonably necessary to comply with law, protect users or the platform, investigate fraud or misuse, or respond to valid legal process.
Sales Rider is not designed around selling riders' personal information as a core business activity.
06
Data retention
Information is retained for as long as reasonably necessary to provide the app, maintain your account and order history, resolve disputes, support fraud and security controls, maintain subscription/payment records, and meet legal or record-keeping obligations. Retention periods can differ by data type.
If you request account deletion, eligible account-linked information will be deleted or anonymized. Some limited historical records may be retained when necessary for legal compliance, fraud prevention, security, dispute resolution, payment/accounting records, or integrity of completed transactions.
07
Your choices & requests
You can update permitted profile information in the app and manage device permissions in system settings. Sensitive identity fields may require verification or administrative review before they can be changed.
You may ask for access, correction, or deletion of personal information associated with your account. Use the in-app Profile → Help Center or the official support contact below. We may request reasonable verification before acting on a request.
08
Security
We use reasonable administrative and technical safeguards intended to protect information processed by the service, including secure authentication and access controls. No electronic transmission or storage method can be guaranteed to be absolutely secure. Never send your password, OTP, or device unlock credentials to support.
09
Age requirements
Sales Rider is intended for adults who are legally able to participate in independent commercial activity. The rider experience is not intended for children. If we learn that personal information has been provided by an underage user contrary to platform requirements, we may restrict the account and take appropriate steps regarding the data.
10
Changes to this policy
We may update this Privacy Policy as the app, its technology, service providers, business model, or legal requirements change. The “Last updated” date at the top of the page shows the most recent revision.
